**Bird and Branch Furniture Purchase and Return Policy: **

1. **Payment and Reservations: ** 
 
  • Full payment is required for in-stock items. 
  • For out-of-stock items, a 50% deposit is required to reserve incoming stock. 
  • Full payment of the remaining balance is necessary before scheduling delivery or pickup of eligible items. 

2. **Order Cancellation: ** 
 
  • A full refund of the original payment method can be issued if the order is canceled within 24 hours and the item has not been picked up or delivered. 
  • After 24 hours, the refund will be issued as store credit or will incur a 15% restocking fee for a refund of the original payment. 

3. **Return and Exceptions: ** 
 
  • If you are unsatisfied with your in-stock furniture purchase, please contact us within 3 days of delivery or pickup to discuss the possibility of a return. 
  • Please note that the delivery fee will not be refunded. 
  • This policy does not apply to special orders, clearance items, or merchandise sold "as-is." 

 4. **Return Inspection and Restocking Fee: ** 
 
  • All returned items will undergo inspection to assess their condition. 
  • Items returned to the warehouse in like-new condition will incur a 25% restocking fee for refunds in the form of store credit and a 50% restocking fee for refunds to the original form of payment. 

5. **Pickup and Storage: ** 
 
  • All items must be picked up within 2 weeks unless prior approval was given. 
  • After 2 weeks, a $15 per day storage fee will be assessed. 
  • If items are not picked up within 30 days, the item will be restocked, and payment will be forfeited. 

 6. **Refund Process: ** 
 
  • Upon a successful return and inspection, the item's purchase price (minus the delivery charge) will be refunded with the original form of payment. 
  • If our delivery crew handles the return pickup, an additional delivery charge will be deducted from your refund. 
     
Thank you for choosing Bird and Branch Furniture. By making a purchase, you acknowledge and agree to comply with the terms and conditions outlined in this return policy. If you have any questions or need
further assistance, please feel free to reach out to our customer service team. 

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