**Bird and Branch Furniture Purchase and Return Policy: **
1. **Payment and Reservations: **
2. **Order Cancellation: **
3. **Return and Exceptions: **
4. **Return Inspection and Restocking Fee: **
5. **Pickup and Storage: **
6. **Refund Process: **
further assistance, please feel free to reach out to our customer service team.
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- Full payment is required for in-stock items.
- For out-of-stock items, a 50% deposit is required to reserve incoming stock.
- Full payment of the remaining balance is necessary before scheduling delivery or pickup of eligible items.
2. **Order Cancellation: **
- A full refund of the original payment method can be issued if the order is canceled within 24 hours and the item has not been picked up or delivered.
- After 24 hours, the refund will be issued as store credit or will incur a 15% restocking fee for a refund of the original payment.
3. **Return and Exceptions: **
- If you are unsatisfied with your in-stock furniture purchase, please contact us within 3 days of delivery or pickup to discuss the possibility of a return.
- Please note that the delivery fee will not be refunded.
- This policy does not apply to special orders, clearance items, or merchandise sold "as-is."
4. **Return Inspection and Restocking Fee: **
- All returned items will undergo inspection to assess their condition.
- Items returned to the warehouse in like-new condition will incur a 25% restocking fee for refunds in the form of store credit and a 50% restocking fee for refunds to the original form of payment.
5. **Pickup and Storage: **
- All items must be picked up within 2 weeks unless prior approval was given.
- After 2 weeks, a $15 per day storage fee will be assessed.
- If items are not picked up within 30 days, the item will be restocked, and payment will be forfeited.
6. **Refund Process: **
- Upon a successful return and inspection, the item's purchase price (minus the delivery charge) will be refunded with the original form of payment.
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If our delivery crew handles the return pickup, an additional delivery charge will be deducted from your refund.
further assistance, please feel free to reach out to our customer service team.
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